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Consultancy Services
Our partnering with a specialist consultancy provides specialist drafted legal documentation and ongoing advisory support, delivering comprehensive protection tailored specifically to motor trade operations
Understanding Consumer Rights
Every dealership should have a working knowledge of consumer legislation. Understanding your obligations helps you treat customers fairly and resolve genuine issues quickly.
However, understanding the law also means recognising where your responsibilities end. Not every complaint is valid. Not every fault leads to rejection. The outcome depends on the facts, the evidence and how the vehicle was sold. Good records and a consistent process place your business in the strongest possible position.
A forever changing Legal and Compliance landscape means Dealerships also need to be adaptive as well as well informed.
Complaint Handling Needs Experience
Many dealerships ask an administrator or salesperson to deal with complaints alongside their day job. The reality is that complaint handling requires time, experience and an understanding of both consumer law and dealership operations.
A poorly handled complaint can escalate unnecessarily, damage customer relationships and cost the business significantly more than it should. Using a managed complaints service gives dealerships access to specialist support while allowing staff to concentrate on selling vehicles and running the business. It also ensures complaints are handled consistently, professionally and with the right level of expertise. We have published a comprehensive FREE guide!
Work with a trusted Managed Service Provider
We have partnered with a Managed Service Provider (MSP) that can do exactly that. Whether you require someone to manage your after-sales inbox or provide Terms and Conditions: we have you covered. Services include:
- Bespoke Terms and Conditions
- In House Warranty you can sell as part of a vehicle sale
- Compliant Complaints Processes
- Complaints Handling and/or Management
- Disclaimers covering Retail and Trade sales as well as DPF/GPF, Hybrid Vehicles, EVs and much more
Bespoke Terms and Conditions
Every dealership should have terms and conditions, but not every set of terms offers meaningful protection. Many businesses rely on documents that have been copied from another dealership or downloaded as a generic template. These rarely reflect how the dealership actually operates or address the issues that regularly arise in vehicle sales.
Bespoke terms and conditions should support your sales process, covering areas such as:
- Your particular stock profile
- Modifications
- Returns Processes
- Customer obligations
- Distance sales
- Reporting faults
- Excess mileage
- Damage after collection
- Drive-on damage
- Refund deductions where legally appropriate
- Reservation fees
- Vehicle collection and delivery
More importantly, your team should understand them. There is little value in strong contractual protection if the people selling vehicles cannot explain the process or unintentionally undermine it.
Another huge misconception often peddled by finance companies is that your Terms and Conditions are superseded by those of the buyer. Whether the purchaser is an individual or finance provider, this is wholly untrue.
Learn more about our Complaints and Legal support, see here.
Read our comprehensive FREE guide!
Read our comparison on DMS providers, here.
Contact us at admin@mydealershipview.com quoting COMPLIANCE together with a link to your dealership website for a tailored quote covering the services on offer.